Eight questions, then you're in.
The volunteer quiz asks one question at a time, and the enquiry form opens straight after it, on the same page. A dog owner can go from a Facebook post to an enquiry without putting their phone down.
Home / Case Studies / PAWS Pet Therapy
PAWS Pet Therapy Therapy dog charity, Bathurst NSW
New volunteers arrive by phone. The site is ready.
PAWS trains volunteers and their own dogs to visit hospitals, aged care and schools. Their old site was hard work on a phone, right where new volunteers find them. We rebuilt it, and we keep it current.
Visit the website
- What we did
- Copywriting, design and build
- Live
- October 2026
- Now
- Hosted, updated and looked after by us, every month
A volunteer charity grows one yes at a time.
PAWS has more people hoping for a visit than teams to send. Many new volunteers find them through a Facebook post, on their phone. If the website stumbles there, a dog that could be cheering up a hospital ward stays home.
The brief: turn that tap into a volunteer enquiry, make giving easy, and keep the site as current as the work.
Three calls that did the heavy lifting
A website that keeps up with them.
Training days, thank-yous and media mentions live on their own Stories page, tagged and easy to filter. Each month PAWS sends us the news and we add the new stories and new teams.
Room to remember.
The tributes to dogs and people PAWS has lost were scattered across separate pages. Now they sit together on one gentle page. Choose a name, read their story.
Then and now
ThenNow
On a phoneHard work to useBuilt for phones first
The menuThirteen items, pages inside pagesSix clear sections
DonatingA bank transferA Donate button on every page
NewsLinks to media stories that expiredTheir own Stories, kept current every month
TributesA separate page for each oneOne page, every name, every story
Old linksEvery page address on the old siteEach one still lands on its new home
“We love our new website and feel it truly reflects the heart of PAWS.”
Our charity, PAWS Pet Therapy, needed a fresh, inviting website within a limited budget, along with someone to keep it updated. Manon was fantastic to work with. From day one, she understood PAWS—our mission, our team and the work we do in the community.
She took all our requirements on board and added thoughtful touches that brought everything together beautifully. We love our new website and feel it truly reflects the heart of PAWS. We look forward to continuing to work with Manon to keep it current, welcoming and full of PAWS stories!
Questions this project usually raises
We like how we sound. Do you have to rewrite everything?
No.
Sharon liked the way PAWS already sounded, so we kept that voice. We tidied and shortened it, and wrote the new pages from PAWS's own documents.
Will our old links and pages break?
Not if they're mapped first.
Every page address on the old PAWS site points to its new home, tribute pages included, so links people saved or shared still work.
What happens after launch?
The site goes onto a care plan.
Creative Baguette hosts it, keeps it maintained and secure, and sorts simple change requests within two business days. For PAWS, that means new stories and new teams added each month.
Is your website helping people say yes?
Free 20-minute chat. No pressure, no perfect brief needed.
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